Deliver to: United Kingdom
Terms of Service
Last updated: 3 November 2026
Seller and contract
Seller: Rekia Home LLC (Wyoming, USA), Heathglow; [ADDRESS TO BE ADDED]; help@heathglow.com; +1 307 293 3085 (US number; email help@heathglow.com is usually the quickest way to reach us) Orders are offers to buy; an automated receipt confirms receipt, not acceptance. A contract forms when we send an acceptance or dispatch confirmation. If we cannot accept an order, we notify you and refund any payment.
Order confirmation and language
You can conclude the contract in English, or in the language of your country page (Dutch, French or German). After you order, we email you a confirmation with your order details, these terms and the information on your right of withdrawal. We store the contract and include it in that confirmation email, so you can always read it again.
Prices and payment
Market prices and currencies displayed are final and tax-inclusive. Bundle savings compare with the real single-pair price. Global currency conversions are labelled estimates; the final price and currency are shown before you place an order. Payments are processed securely by our payment provider Slash; your card statement shows “Whop”. We never store card numbers. The payment methods available for your order (card, Apple Pay or Google Pay) are shown at checkout.
Delivery, cancellation and warranty
Free tracked shipping and delivery estimates are described in Shipping & Delivery. You can request cancellation or address changes before dispatch; returns and statutory cancellation are described in Returns & Refunds. Our Faulty Glove Promise applies in addition to your legal rights. Returns are sent to our fulfilment partner's returns warehouse, which may be outside the EU and the UK. Email help@heathglow.com within the return window and we will send you the exact return address and instructions. Please do not send anything back without contacting us first. Change-of-mind returns: you pay return postage. International postage can cost more than a domestic return, and parcels containing lithium batteries may need a courier that accepts them. Faulty, damaged or wrong items: free for you, and usually no return is needed. We ask for a photo or short video and replace or refund; if a return is necessary, we pay the postage.
Cancel before dispatch
To cancel before your order ships, email help@heathglow.com with your order number. We cancel at no cost and refund you within 14 days. Once your parcel is on its way, use your right of withdrawal or our returns policy.
Safe use and liability
Follow the charging and safety instructions. These gloves provide gentle everyday warmth, not a heater, medical device or equipment for hazardous cold work. Nothing excludes liability for fraud, death or personal injury caused by negligence, defective products, or any liability or consumer remedy which cannot legally be limited. Any other limits apply only to the extent permitted by law.
Law and contact
The seller is established in Wyoming, USA. Consumers retain all mandatory protections of their country of residence and may use courts available under applicable consumer law. No term takes those rights away. Contact help@heathglow.com for questions.
Complaints
Not happy? Email your complaint to help@heathglow.com with your order number and a short description. We confirm that we have received it and give you a full answer within 14 days.